Terms of Service

Last updated: January 2025

Welcome to Nabz Eats. By using our app to order food, you agree to the following terms. Please read them carefully.

1. Using Our Service

By placing an order, you agree to:

• Provide accurate name, phone number, and delivery address
• Pay for the orders you place
• Use the service for personal, non-commercial purposes
• Not misuse the service in any way

2. Placing Orders

• All orders are subject to acceptance by the restaurant
• We may cancel an order if the restaurant is closed, out of stock, or cannot fulfill it
• Prices are shown in Bahraini Dinar (BD) and may change at any time
• Delivery times are estimates and may vary due to traffic, weather, or restaurant delays

3. Payment

• Cash on Delivery — pay the driver in cash when your order arrives
• Benefit Pay / Card — payment is processed securely via our payment provider
• You are responsible for ensuring your payment method has sufficient funds
• Refunds (if applicable) are processed within 5–10 business days

4. Delivery

• Delivery is available within our service area in Bahrain
• You must be reachable by phone when the driver arrives
• If the driver cannot reach you after 10 minutes of waiting, the order may be cancelled and no refund will be issued
• Delivery fees may apply and are shown at checkout

5. Cancellations and Refunds

• You may cancel an order within 60 seconds of placing it — after that, cancellation depends on the restaurant's preparation stage
• If your order arrives damaged, incorrect, or missing items, contact us within 1 hour with photos for a resolution
• We reserve the right to refuse refunds for orders that were prepared correctly

6. Promo Codes and Discounts

• Promo codes cannot be combined unless explicitly stated
• Codes are valid for a limited time and may be discontinued at any time
• Codes may have minimum order requirements and usage limits
• Fraudulent use of codes may result in account suspension

7. Customer Conduct

You agree NOT to:

• Place fake, malicious, or prank orders
• Impersonate other people
• Abuse, threaten, or harass restaurant staff or delivery drivers
• Attempt to hack, scrape, or damage the app
• Register multiple accounts to abuse promotions

8. Our Rights

We reserve the right to:

• Refuse service to any customer
• Cancel any order for legitimate reasons
• Change prices, menu items, and delivery fees
• Update or change these terms at any time
• Suspend or delete accounts that violate these terms

9. Limitation of Liability

We are not responsible for:

• Delays caused by traffic, weather, or circumstances beyond our control
• Indirect or consequential losses arising from using our service
• Allergic reactions if you did not disclose allergies at checkout
• Food safety issues once the order has been delivered and accepted

10. Food Allergies

You are responsible for:

• Reading item descriptions carefully before ordering
• Contacting the restaurant directly for allergy information
• Noting any allergies in the order notes

11. Intellectual Property

All content in this app — including logos, images, and text — is owned by Nabz Eats or its partners. You may not copy or reuse it without permission.

12. Governing Law

These terms are governed by the laws of the Kingdom of Bahrain. Any disputes will be resolved in Bahraini courts.

13. Contact Us

For any questions about these terms:

📞 Phone / WhatsApp: +973-3331-0359
📧 Email: info@nabztech.com
🌐 Website: www.nabztech.com