Privacy Policy

Last updated: January 2025

Nabz Eats operates an online food ordering and delivery service in the Kingdom of Bahrain. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you use our app, we collect the following information:

Your name — to personalize your orders and identify you to the restaurant
Your phone number — to confirm orders, contact you about your delivery, and let you log in
Your delivery address — to deliver your order to the correct location
Your GPS location (optional) — only when you tap "Share Location", to help the driver find you faster
Your order history — items ordered, prices, and dates, for record-keeping and reordering
Payment method preference — cash, Benefit Pay, or card (we do NOT store card numbers)
Basic device information — browser type and IP address, for security and troubleshooting

2. What We Do NOT Collect

We do not store credit or debit card numbers
We do not access your contacts, photos, or files
We do not track your location in the background
We do not collect personal information from children under 13

3. How We Use Your Information

We use your information only to:

Process and deliver your food orders
Contact you about your order status or delivery
Improve our service and menu
Send occasional updates

4. We Never Sell Your Data

We do not sell, rent, or trade your personal information to any third party. Ever.

5. Who We Share Your Information With

We only share your information with:

The restaurant - preparing your food
The delivery driver - assigned to your order
Payment processors — only if you pay online

6. How Long We Keep Your Data

Order records: 3 years (for accounting and legal requirements)
Customer account: until you request deletion
GPS location: never stored — passed to the driver only for the delivery

7. Your Rights

You have the right to:

View the data we hold about you
Correct any inaccurate information
Delete your account and personal data
Opt out of marketing messages at any time

To exercise any of these rights, contact us using the details below.

8. Data Security

We protect your data using industry-standard measures including:

Encrypted connections (HTTPS) for all traffic
Password-protected systems with access controls
Limited staff access on a need-to-know basis
Regular encrypted backups

9. Cookies

We use only essential cookies to remember your cart and preferences. We do not use tracking cookies, advertising cookies, or any third-party analytics that would identify you.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date. Continued use of our service after changes means you accept the new policy.

11. Contact Us

If you have any questions about this Privacy Policy or your data, contact us:

📞 Phone / WhatsApp: +973-3331-0359
📧 Email: info@nabztech.com
🌐 Website: www.nabztech.com